Choosing the right delivery partner for Italy:
Whether you sell online or offline, delivery is a big deal. The logistics partner you choose in Italy can impact everything, customer retention, cost efficiency, and your brand image. With the e-commerce market set to hit USD 64.8 billion by 2025, your shipping game needs to match your growth
This article covers the most trusted delivery companies in Italy. For businesses working with Netherlands, don’t skip our companion article on top delivery services there.
So, key points to consider when considering a delivery partner:
- Delivery Footprint: How Far Can They Go? Most delivery companies have a limited service area, some only operate in specific regions. It’s crucial to verify whether the company covers your target delivery zones. Also, check if they offer international shipping, especially if cross-border logistics is part of your business plan.
- Proven Performance: Do They Deliver on Promises? Before partnering with any courier, dig into their track record. Look for customer reviews, testimonials, and reliability metrics. Have they consistently met delivery timelines? Do they handle parcels safely? A partner with a solid reputation reduces risk and keeps your customers happy.
- Smart Shipping: Do They Offer Real-Time Tracking? Technology is no longer optional, it’s expected. Your delivery partner should provide real-time tracking tools that keep both you and your customers informed. These systems not only improve trust but also help you resolve issues faster and manage delivery operations more smoothly.
- Budget-Friendly Logistics: Are You Getting Real Value? Delivery costs can stack up fast. That’s why it’s essential to evaluate a company’s pricing model. Look out for hidden fees, peak-time surcharges, or inflexible rates. Partners that offer volume discounts or tiered pricing plans can help you scale without burning your budget.
- Support that Scales: Can You Rely on Their Customer Service? Customer service can make or break your delivery experience. Choose a logistics provider that prioritises communication and problem-solving. Fast responses, helpful support reps, and easy-to-reach service teams are non-negotiable if you want stress-free delivery operations.
Now, to the list of the top 7 couriers in Italy:
Poste Italiane
Known for: Nationwide postal network with e-commerce ease.
As Italy’s iconic postal operator, Poste Italiane delivers to every address, whether it’s Milan or Sardinia. Their “Delivery Business” services offer flexible home delivery, locker pick‑ups, reverse logistics, and digital options like paperless mailing and delivery-time choices via their “Scegli Tu” platform.
Bartolini (BRT)
Known for: Express parcel delivery with eco credentials.
BRT (formerly Bartolini) is Italy’s go-to for fast, 24-hour domestic shipping. Now part of DPD group / Geopost, they serve over 200 branches with CO₂‑neutral delivery options, tapping into a pan-European network, but still rooted in Italian efficiency.
GLS Italy
Known for: Reliable ground express with broad depot network.
GLS Italy delivers across Italy with a strong regional presence: 67 depots, thousands of vehicles, and 10,000 pick-up points. They balance same- or next-day delivery speeds, smart tracking, and flexible parcel shop or locker options, great for businesses needing dependable coverage.
DHL Express Italy
Known for: International express shipping with global coverage.
DHL Express Italy connects Italian brands to the world. Known for fast customs clearance, door-to-door tracking, and logistics solutions tailored for high-value or urgent shipments.
FedEx Italy
Known for: International freight and document delivery.
FedEx brings the same global trust to Italy, handling next-day Europe shipments and managed freight. It’s the reliable choice when you need speed, security, and global freight services in one package.
InPost Italy
Known for: Parcel locker convenience in urban areas.
InPost Italy is rapidly deploying self-service parcel lockers across major cities, perfect for e-commerce shoppers on-the-go. Brands benefit from reduced missed deliveries, lower costs, and 24/7 pick-up availability.
Liccardi
Known for: Regional courier service in Southern Italy.
Liccardi specialises in personal service across provinces such as Apulia and Calabria. They offer same-day or next-day delivery with pickup flexibility and a local touch ideal for regional businesses.
Sailpost
Known for: Island and coastal logistics solutions.
Sailpost focuses on maritime-adjacent delivery, serving Italy’s islands and coastal communities. Their integrated sea-land network bridges remote areas, making them a smart partner for businesses shipping to seaside customers.
Final Thoughts: Find the Right Fit for Your Delivery Needs
Your delivery partner can be a growth engine or a bottleneck. Whether you’re aiming for ultra-fast last-mile drops, reliable national reach, or seamless global shipping, there’s a provider in this lineup that fits the bill. From the local precision of Liccardi to the international footprint of Poste Italiane, the right choice depends on your business goals, shipping volume, and customer expectations.
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